Support
Playground test release
The Eritta App is operated by Locus Ludendi Ltd, company number 17521434. The intended launch domain is erittaapp.com. The domain and contact@erittaapp.com mailbox have not been set up yet.
Contact during the test
Write to Locus Ludendi Ltd, company number 17521434, 8 Godric Road, Newport, United Kingdom, PO30 2FR. Mark the letter “Eritta support” or “Eritta privacy” so it reaches the right request. Our company record provides the registered office details.
What can I try?
Add clothes from your camera or gallery. Choose free AI labels or edit the labels yourself. Tell Today about your plans, then swap items or build the outfit manually. Save combinations in Looks. The app shows whether generated outfit previews are currently available. Stripe buying and subscriptions are prepared but are not connected yet.
How do previews and credits work?
You get five free successful outfit previews each day, normally plenty for a day’s outfits. Without an active unlimited plan, a successful generated preview uses one credit; failed or refused previews use none. Adding clothes, AI labels, outfit suggestions, manual swaps and saving looks are free.
Free credits are used first and reset at midnight Europe/London; unused free previews do not roll over. Bought credits carry over until spent and do not expire while your account remains open. The approved prices are 30 credits for £1.50, 50 for £2.00 and 100 for £3.00. The £4 monthly subscription includes unlimited successful previews while verified paid access is active, with normal service availability and queues. Buying and subscribing remain disabled until Stripe is connected.
Once enabled, use Me to check a purchase and view your current account balance. A checkout return alone never confirms paid access. Use Manage subscription to cancel renewal at the end of the paid period; verified cancellation keeps that period’s access. Cancel renewal before deleting an account, because deletion ends its app access.
How long can a preview take?
The playground uses a local image engine when available. The current server has no graphics card, so processing can take several minutes and queued requests take longer. The app shows a pending job and restores it after reopening. A failed request returns its reserved credit.
How do I install it?
On Android, use the Android test download when it is available, or open the web app in Chrome and choose Install app/Add to home screen. The Android test package supports 64-bit ARM phones and uses test signing; it is not a Play Store release.
On iPhone or iPad, open the web app in Safari, tap Share, then Add to Home Screen. A native iPhone App Store/TestFlight release is not available yet.
How do I keep my wardrobe safe?
In either the native app or browser app, open Me and export a wardrobe backup before clearing storage or changing devices. The file includes your local images. Import it into Eritta on the new device. The native app and browser keep separate local wardrobes; signing in alone does not copy clothes between them. Uninstalling the native app can remove its local wardrobe.
What if I forget my password?
In Me, generate recovery codes while you can still sign in, then save them privately outside your wardrobe backup. Each code works once; replacing the set invalidates the old set. Forgot password uses your email, a saved recovery code and a new password. Email reset links are not available yet. You can change a known password in Me; changing or recovering it signs out previous sessions.
How do I remove data?
Me contains local-data and account-deletion controls. Removing your account removes account, recovery-code and live usage records and revokes its sessions. Financial transaction records required for accounting or disputes may be retained separately with the account link removed. Resolve open checkouts and cancel any renewing subscription before deletion. Use the local controls on each device for clothing/photo copies there. A backup you exported is a separate file you control. Export server account data in the browser app if you want a copy before deletion.